Refund Policy

At theLemonvibrators, we are committed to delivering high-quality products and a safe, discreet shopping experience. Due to the intimate nature of our items, our policy is designed to ensure hygiene, transparency, and compliance with international eCommerce standards.

Returns Overview

We accept returns only for unused and unopened items within 14 days of delivery.

To be eligible:

• Item must be unused and in original sealed packaging
• Return request must be submitted within 14 days of delivery
• Proof of purchase (order number) is required

To initiate a return, please contact:
info@thelemonvibrators.com

Return Address

⚠️ Please do not send items back without prior approval.

Once your return request is approved, returns should be sent to:

theLemonvibrators Returns Center
1550 S Grove Ave
Ontario, CA 91761
United States

Unauthorized returns may not be accepted or refunded.

Return Shipping Responsibility

• Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect
• We recommend using a trackable shipping service, as we are not responsible for lost return packages
• Shipping fees are non-refundable

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

• Opened or used products
• Items without original packaging
• Final sale or clearance items
• Gift cards or promotional items

Damaged, Defective, or Incorrect Items

If your item arrives:

• Damaged
• Defective
• Incorrect

Please contact us within 7 days of delivery and provide:

• Your order number
• Clear photos or videos of the issue

We will arrange a free replacement or full refund, including any applicable shipping costs.

Refund Process

Once your return is received and inspected:

• Refunds will be issued to your original payment method only
• Processing time: 5–10 business days (depending on your bank or payment provider)

We reserve the right to refuse refunds for items that do not meet return conditions.

Order Cancellation

• Orders can be canceled within 12 hours of purchase
• After processing or shipment, orders cannot be canceled

Refused Delivery / Undeliverable Packages

If a package is:

• Refused by the customer
• Marked as undeliverable due to incorrect address or failure to receive

The customer will be responsible for:

• Original shipping costs
• Return shipping fees (if applicable)

Any refund issued will be deducted accordingly.

Chargebacks & Payment Disputes

We encourage customers to contact us first to resolve any issues.

By placing an order, you agree that:

• Filing a chargeback without contacting us first may delay resolution
• We reserve the right to provide order, shipping, and delivery confirmation to payment providers as evidence

We are committed to fair resolutions and fast customer support.

Exchanges

We do not offer direct exchanges.
If you need a different item, please place a new order.

Discreet Packaging

All orders are shipped in plain, unbranded packaging to protect your privacy.

Contact Us

If you have any questions, our support team is here to help:

Email: info@thelemonvibrators.com
Response Time: Within 24 hours